The player from India made a withdrawal on September 2 and, after providing verification documents, passed the necessary checks. However, he has been waiting for 8 days for the finance team to approve the withdrawal, receiving inconclusive responses from support.
Need 4 Spins Casino - Player's withdrawal is delayed.
Opened
Current status
Waiting for Casino Guru to reply
5d 4h 12m 32s
Need 4 Spins Casino
Safety Index 3.5 LowCase summary
Discussion
Public
Public
4 days ago
I made withdrawal on 2 sep
After that next day I contact support team but they ask payment verification documents I give and after 3,4 days I passed the verification
After they said withdrawal will approved by finance team I am waiting from 8 days and not withdraw approve by team
After contacting support they give same answer they don't have proper answer for this
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Public
2 days ago
Important notice:
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Public
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2 days ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
