Need 4 Spins Casino - Player's withdrawal is delayed and subject to new deposit requirement.

Hallo, ich habe eine Einzahlung getätigt und alle bonus Anforderungen erfüllt. 3 Tage nach der Auszahlungsanforderung fragte ich im Live Support nach dem Status der Auszahlung. Hier wurde mir gesagt das die Bearbeitung 7-21 Tage braucht. Heute am 21. Tag fragte ich erneut nach dem Status. Jetzt kommt's , ich soll eine Einzahlung von mindestens 100€ tätigen und diese einmal umsetzen das meine Auszahlung bearbeitet wird. Auf die Frage unter welchem Punkt in den AGBs dies steht , wurde mir gesagt es sei eine Entscheidung der Finanzabteilung. Ist so ein Vorgehen rechtens?

Ich danke im voraus für Ihre Bemühungen

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Hello, I'm sorry to hear about the problem you're experiencing. Please be aware that requesting additional deposits is a common tactic employed by scam operations. Legitimate online casinos do not ask players to pay "taxes," "release fees," or multiple deposits in order to withdraw winnings. These are classic warning signs of a fraudulent platform.

Therefore, I would like to advise you to refrain from depositing further funds into this casino until we investigate this issue.

• To better understand your situation, could you please share your communication with the casino? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.
• Additionally, could you please attach a link to the casino in question?

For more information on how to identify and protect yourself from scam casinos, you can read our article here: https://casino.guru/guide/scam-casinos-warning

Thank you very much in advance for your reply.

Best regards,

Attila

Dear player,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

https://need4spins22.com/home

Thank you very much for your response. Could you please send me a link or a screenshot of the bonus you activated and played with? Have you deposited any real money funds in order to activate this promotion?

I look forward to your reply.

Ich habe einmal 30€ eingezahlt.

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Igor (igor.p@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Dear Kutscher85,

My name is Igor and I will be assisting you with your case.

I am sorry to hear about your problem with the Need 4 Spins Casino Casino and I hope that together we will come to a successful resolution of your issue.

I will now try to contact a Need 4 Spins Casino representative via email, live chat on their website, and by any other possible means. Hopefully, they will join this conversation and participate in resolving your complaint.

If a Need 4 Spins Casino representative joins this case, please respond so that we can work toward resolving the issue as soon as possible.

Best regards,

Igor

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Kutscher85,

I have repeatedly tried to contact Need 4 Spins Casino but have had no success. Unfortunately, without cooperation from their side, there is little that can be achieved. I will now close the complaint as unresolved.

I understand this isn't a satisfactory solution to your issue. However, the decrease in the casino's rating caused by unresolved complaints could help change their approach. If the casino decides to respond, we will reopen the complaint and you will be notified by email.

I recommend choosing casinos based on their reviews and ratings in the future to avoid situations like this.

The casino operates without a valid licence and does not refer to any ADR service. Therefore, there is no additional gaming authority to turn to.

I am sorry we could not be of more help on this occasion.

Best Regards,

Igor