Need 4 Spins Casino - Player's withdrawal has been delayed for six weeks.

I won £500 21/6/26 sent over 100 emails to them keep getting same reply back sent over all documentation needed and thy are still waiting to get it reviewed it's terrible.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play to accumulate the winnings you're trying to withdraw?
• Did you accumulate these winnings with or without a bonus?
• Which documents have you submitted to the casino for account verification so far? Have any of them been reviewed and approved by the relevant department?
• Which documents were you most recently asked to submit, and when exactly did you submit them?
• When was the last time the casino communicated with you regarding your verification or the payout of your winnings?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Sorry they have still got them witheld I've sent passport documentation proof off address 102emails to them this has been since june

Need4spins22.com emails are now coming back as address not found they have completely ceased communication,my bank as raised a dispute against them as sculpt solutions

Thank you for your responses. Have you requested a chargeback through your bank? If so, which deposits or transactions are covered by the dispute, and what reason did you provide to your bank for requesting the chargeback?

I told the bank they are still withholding my money and tht the transactions under sculpt solutions was not their company they raised a dispute but still waiting to hear bk from bank,now the email address with need4spins isnt exist now withdrawel is still on my account with them I tried to go online chat with them but thy are disconnected it

Dear Jolo1974,

Thank you for your response.

Unfortunately, we won't be able to assist you with your complaint. As part of our internal policy, we do not handle or mediate complaints where a player has threatened to initiate or has initiated a chargeback with their payment provider.

Please understand that online casinos may consider a chargeback concerning a voluntarily authorized and successfully processed payment to be a form of fraudulent or potentially fraudulent activity. From the casino's perspective, it indicates that a player is attempting to reverse a payment that was already used for the intended purpose.

A chargeback may also cause you problems with other online casinos in the future, as casinos may share information about players and payment-related activity. If a casino becomes aware of a chargeback associated with your history, it may consider you a higher-risk customer and may be concerned that you could initiate a similar dispute with them. For this reason, casinos may treat a chargeback history as a potential fraud-risk indicator, even when the chargeback was related to another casino.

We understand that you may have your reasons for considering a chargeback, and we are not suggesting that every chargeback is fraudulent. However, for the reasons explained above, we must reject the complaint.

Thank you for your understanding.

Best regards

Veronika