NationalBet Casino - Player's account access is blocked.

Deposited £500 into my account. The next day there was a site maintenance message appear so could not access the website. The following day the website does not load anything at all - have tried emailing customer support and the email comes back undelivered.

Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the difficulties you’ve encountered. I’d like to ask you a few questions so we can better understand your situation:

• Have you completed the wagering requirements for your £500 deposit?
• Did you activate any bonuses with this deposit?
• Have you successfully withdrawn funds from this casino before?
• Which email address did you use to contact the casino — kyc@nationalbet.com or support@nationalbet.com?
• Has your account already been fully verified?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Important Notice:

Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.

If anything seems suspicious, please contact us directly. Stay safe.

Hi Veronica.

I have used the website for about 6 months with no problems. I hadn’t wagered any of the deposited amount, but there wasn’t any bonus attached to the deposit anyway.

Fully verified through KYC and have withdrawn large amounts before.

I tried to email both of the addresses you have stated above, both came back as postmaster error - email bounced back.

Thank you for your help!

Thank you very much for providing all the necessary information. I will now transfer your complaint to my colleague Romi (romana.r@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear user,

I'm Romi, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the NationalBet Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear NationalBet Casino,

Could you please provide detailed information about this case?

Thank you in advance for your response.

Best regards,

Romi

Hi Romi,

No updates from my side. Still cannot access the website and no response from the company.

Thanks

Tom

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear user,

I apologise, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint, and we are forced to close it as ‘unresolved’.

Normally, in order to reach any kind of agreement, all three parties (player, casino, and mediator) need to communicate closely. Unfortunately, this is not the case, and we were left alone in our attempt to solve this issue.

I am very sorry I couldn't be of more help, but at least closing this complaint as unresolved will negatively influence the casino's rating, and other players can read about your experience in our review.

The casino can reopen this complaint anytime.

Best regards,

Romi