The player from Bangladesh expressed concern over his account being labeled as a bonus hunter and requested another chance to continue playing. He apologized for the misunderstanding and was willing to comply with any terms the casino required. The Complaints Team was unable to proceed with the investigation due to the player's lack of response to their inquiries, which resulted in the rejection of the case. The player was informed that he could reopen the complaint in the future if he chose to resume communication.
Nagad88 Casino - Player's account is closed due to bonus hunting.
Closed
Our verdict
Player stopped responding
Amount: ৳500
Nagad88 Casino
Safety Index:LowCase summary
Discussion
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1 year ago
they call me bonus hunter .....I am really sorry .....I don't understand.....that was a mistake please give me chance .......I am ready for trun over that u want .....dear site owner .......you are so rich .....daily you income much better.......God bless you .....
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1 year ago
Dear nagadlover,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I understand how frustrating this situation must be for you, and I’d like to help clarify the issue.
Could you please provide more details about your experience? Specifically, I’d like to ask:
- Were any of your funds confiscated or withdrawn during this situation?
- What exactly happened that led to this misunderstanding?
- Could you clarify the bonus-related issues mentioned?
Your cooperation is really important so that we can properly investigate and resolve this matter. I’m here to help, and I appreciate you sharing more details so we can get to the bottom of this.
If you have any relevant communication with the casino, feel free to forward it to petronela.k@casino.guru.
I hope we will be able to help you resolve this issue as soon as possible. Meanwhile, we appreciate your patience as we look into the situation.
Thank you in advance for your reply and cooperation.
Best regards,
Petronela
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1 year ago
Dear nagadlover,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
We regret to inform you that we must reject this particular case due to the lack of response from the player to our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
