Nagad88 Casino - Player's account has been locked.

Dear Casino Guru Team,

​I am writing to file a formal complaint against Nagad88 for unfairly locking my account and withholding my balance of 16,000 BDT.

​My account was recently locked under the accusation of being a "Refer Hunter." I strongly deny this allegation. I have not engaged in any fake referrals, fraudulent activities, or abuse of the referral program. All my activities on the platform were legitimate and conducted in good faith.

​When I tried to resolve this with Nagad88 Customer Support, my account remained locked without any proper evidence provided by their team to justify the claim.

​I request Casino Guru to intervene and review my case. I am willing to cooperate fully and provide any documentation or proof required. I kindly ask for your assistance in restoring my account or releasing my legitimate funds of 16,000 BDT.

​Thank you for your time and assistance.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Nagad88 Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the accusations made against you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas