The player from Bangladesh reports the permanent deactivation of his account at Nagad88, with a remaining balance of approximately BDT 205,000. He claims his funds were confiscated without justification, as he received no evidence or prior warning for purported "betting rule" violations, and customer support redirected him to the game provider without resolution.
Nagad88 Casino - Player’s account has been closed and funds confiscated.
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Nagad88 Casino
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Public
6 days ago
I am submitting a formal complaint against an online gambling website named Nagad88.
Username: mohon2001
Registered name: [hidden by Casino Guru]
Country: Bangladesh
My account was suddenly and permanently deactivated while it contained a balance of approximately BDT 205,000.
The website claims that I violated "betting rules / opposite betting", but:
No proof or evidence was provided
No prior warning was given
Withdrawal option was blocked
My funds were confiscated without justification
When I contacted customer support, they stated that the decision was made by the game provider and that they cannot do anything, which I believe is unfair and unacceptable.
I strongly believe my funds were seized unlawfully. I respectfully request a full investigation and assistance to recover my balance or reactivate my account.
I have attached screenshots showing:
Account deactivation message
Wallet balance before deactivation
Customer support reply
Thank you for your attention to this matter.
Sincerely,
[hidden by Casino Guru]
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5 days ago
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5 days ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- What types of games did you play at this casino? Were they slots, live casino games, or did you place bets on sports?
- Have you made any successful withdrawals from this casino before?
- Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
