The player from Greece faced issues with a third-party deposit at N1Casino, which led to the confiscation of winnings and a return of only €50 from a €680 deposit. Despite having provided the required documentation for the return of funds, further clarification from the casino remained unhelpful. The Complaints Team concluded that the player's winnings were deemed illegitimate due to a breach of the casino's terms and conditions regarding third-party deposits. Consequently, the complaint was closed, and the resolution was communicated that the matter lay between the casino and the third party.
N1 Casino GR - Player’s winnings and deposit are confiscated.
Closed
Our verdict
Unjustified complaint
Amount: €629
N1 Casino GR
Safety Index 8.4 HighCase summary
Discussion
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1 year ago
Translation
Good evening,
My account is verified yes but twice when we went to withdraw it came back as not authenticated.
Because we used IRIS to transfer from the 3rd party's account to my own account and then add the amount, but at some point we reached the limit on daily transactions through IRIS and had to put directly from the 3rd party's account. However, everything that was done was done with the consent and presence of the third person who is also my partner. I can attach the statement for those days if needed for the amount. However, due to the fact that purchases that we have made from previous days may be transferred on that day, it is best that N1 itself clarify for us. Yesterday we spoke for the last time when we saw that only 50 euros were returned to us from the amount that had been deposited. The confiscation of profits can be understood as a degree, the confiscation and non-return of the deposit amount without any justification but for no reason. Attached is the statement and some screenshots of the conversation with N1.
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