The player from Greece placed 16th in a Pragmatic Play tournament and won €1000, but the prize has not been credited after three days. Despite contacting N1 Casino's customer service, his complaint has not been resolved.
N1 Casino GR - Player's tournament winnings have been delayed.
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N1 Casino GR
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18 hours ago
Translation
Last week Pragmatic Play had a tournament with the following games: Big Bass Splash 1000, Anaconda Gold, Sugar Rush Super Scatter, Fortune of Olympus and they had 2-3 more games that I don't remember what they were.
The tournament ended on Friday morning or Saturday morning and my ranking was 16th if I remember correctly and I won €1000.
On Sunday I connected to N1 Casino and as soon as I entered a pragmatic play game, it gave me a message that I had won €1000 from the tournament which would be credited the next business day. It has been essentially 3 days and still nothing, in older tournaments the money is credited 1 to 2 hours after the tournament ends, even if it is a weekend. On Monday 2/3/26 I contacted N1 customer service and they told me that they have assigned my complaint to the relevant department but still nothing has been done. Is there anything else I can do or has anyone faced something similar? This all seems very strange to me and I don't like it.
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1 hour ago
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1 hour ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you ever participated in this casino's tournaments before?
- Could you please prove that you were in 16th place and what the prize for this place was? Are the results publicly available anywhere?
- Was this a free-entry tournament, or did it require a deposit to participate?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Attila
