The player from Norway experienced issues with withdrawing money from the casino. The player reported difficulties but later confirmed receiving a payout of 15,000 NOK after escalating the issue to a different service. The Complaints Team marked the complaint as resolved.
N1 Bet Casino - Player is facing withdrawal problems.
Resolved
Our verdict
Case closed
Amount: 15,000 kr
N1 Bet Casino
Safety Index:HighCase summary
Discussion
Public
Public
7 months ago
Dear Robinpett,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with N1 Bet Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise how long you have been a player at the casino?
- Have you made any previous withdrawals?
- Which bonus have you activated and played?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Have you contacted casino support and asked for an explanation? Have you received any reply?
- Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.
The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.
Stay cautious and contact us directly if you have any doubts.
Public
Public
7 months ago
Close this.
Just wanted to let you know that I recently got my 15,000 NOK payout from N1 Bet. escalated it to Casinomeister.com, and after that the casino paid out the full amount.
Public
Public
7 months ago
Dear Robinpett,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Tomas
Casino.Guru
