MyStake Casino - Withdrawal difficulties for player's winnings.

I deposited roughly £45 onto mystake Casino. I won £790 and have tried to withdraw via crypto currency 4 times and every single one got rejected. I am currently waiting on the bank transfer method to see if it works. But they have emailed me asking for a photo of my debit card to verify that it’s me.

Dear odizzy,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MyStake Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please specify which payment method you used to deposit in the casino?
• Has the casino asked for any other documents to verify your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear odizzy,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.