HomeComplaintsMyStake Casino - Player wishes to correct his email address.

MyStake Casino - Player wishes to correct his email address.

Closed
Our verdict

Player stopped responding

Amount: €141

MyStake Casino
Safety Index:Very high

Case summary

The player from Morocco would like to modify his registered email address. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
2 years ago

Welcome, we want to replace an email when there is a mistake in it, and I can replace it

Public
Public
2 years ago

Dear fouadadnani905,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise what mistake you did when registering your email address? Was it a simple typo or you submitted a completely different email address from the one that you'd like to use? Have you contacted the casino directly?

Lastly, were your winnings accumulated with or without an active bonus, please?

If there's any relevant communication, please forward it to petronela.k@casino.guru.

I will be waiting for your reply patiently and hope to help you as soon as possible.

Best regards,

Petronela

Public
Public
2 years ago

Dear fouadadnani905,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Public
Public
2 years ago

We are unable to carry out any further investigation or provide potential solutions due to the lack of response from the player. As a result, we have closed the case, but the player is free to reopen the complaint at any time.


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