MyStake Casino - Player struggling with account verification process.

I opened an account with MyStake on 2 days ago and have been playing and making deposits totalling around £750 with no issues. After winning some money I looked into withdrawals and had to complete account verification first. I have completed this and 2 stages are showing as done but proof of identify is not, despite sending a clear copy of my drivers licence and a selfie as requested. I can no longer upload and have been told to contact them via email but I have had no response yet.

I currently have a balance of over £2000 and want to withdraw it but can’t see how they will let me complete account verification.

what would you advise next?

thanks

Hello Dunny27,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MyStake Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Dear Dunny27,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.