MyStake Casino - Player struggles with unwanted bonus activation.

I've activated a bonus that I didn't want to activate, how can I deactivate it?

Hello faustoluppinp,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MyStake Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if you did contact the casino in order to cancel the bonus? Isn't it possible to cancel the bonus directly within your account? What kind of bonus did you claim exactly? Did you use any of the deposited or the bonus money?

Looking forward to your answer.

Regards,

Nick

Dear faustoluppinp,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.