MyStake Casino - Player's winnings are confiscated due to country restrictions.

After losing a few thousand dollars in deposits, I got lucky once. When I tried to withdraw the money, they deducted the winnings and my country was on the banned list for this reason. Yes, sir, if you see, I am making deposits from a banned country and you can withdraw, but if I receive it, am I from a banned country? This is like a one-sided law. I do not recommend you to do it. They are ordinary scammers. They say that they are under the Curacao license. However, Curacao does not have information about their license.

Dear player,  

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with MyStake Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Could you please specify where you are located? Is Georgia the correct country?  
• When did you register at MyStake?
• What country did you choose in the registration form when creating your account?  
• Did you use a VPN or any proxy server to access the casino website?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,

Natalia

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I admit that maybe it was my mistake not to pay closer attention to the restricted countries list. However, if it was intentional, I would not have selected Tbilisi as my city during registration — this clearly shows that I had no intention to hide my location.

Please also note:

I was continuously receiving cashback offers that encouraged me to return and deposit more.

If my country was truly restricted, I should not have been able to receive such bonuses.

You can also see from the screenshots how many deposits I have already made on your platform.

This situation feels very unfair, because I was allowed to play, deposit, and even receive cashback, but now I am being refused only when I ask for my winnings.

Allso i can provide screenshot of it

Dear Player,

Thank you for the clarification. After reviewing the details, I must conclude that we cannot uphold your complaint. At the registration stage you deliberately provided false information by selecting Germany as your country of residence, while actually residing in Georgia, which is listed as a restricted jurisdiction in the casino’s terms and conditions. Because the account was created using inaccurate details, it wouldn't be possible for you to pass the KYC verification, and we are unable to request any compensation or further action from the casino.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.