The player from the US had deposited $8 using Dogecoin which was not reflected in their MyStake account and questioned the delay. We had advised the player to contact their payment provider for an investigation and asked several questions to better understand the situation. However, due to the lack of response from the player, we were unable to proceed with further investigation or provide potential solutions. The complaint was consequently rejected, but could be reopened if the player decided to communicate further.
MyStake Casino - Player's deposit is not reflected in casino account.
Closed
Our verdict
Player stopped responding
Amount: $8
MyStake Casino
Safety Index 9.6 Very highCase summary
Discussion
Public
Public
2 years ago
Translation
I have sent an amount equivalent to $8 USD
but it is still not reflected in my Mystake account, I don't know if it's a matter of waiting, but I want to know that this is not a waste of time and/or money.
The transfer was made with Dogecoin.
Automatic translation:
Public
Public
2 years ago
Dear Neokings,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
- Could you please advise if the e-wallet address to deposit funds into your account was visible on the casino’s website for all the players or if you were provided a unique one when opening the account?
- Was it your first deposit in this casino?
- Could you please forward a full Transaction hash and the name of the Network?
- When did you place the deposit?
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
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2 years ago
Dear Neokings,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 years ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
