The player from the United Kingdom had his account permanently blocked after successfully verifying it and depositing £200. He attempted to withdraw £100 but was informed that all funds had been confiscated without any reason provided. The Complaints Team extended the response time for the player but ultimately had to reject the complaint due to a lack of response, which prevented further investigation into the issue.
MyStake Casino - Player's account has been closed and funds confiscated.
Closed
Our verdict
Player stopped responding
Amount: £100
MyStake Casino
Safety Index:Very highCase summary
Discussion
Public
Public
5 months ago
I had my account verified and had played with quite a lot of money. Attempted to withdraw funds and they blocked my account. I was told it’s permanent and they’ve removed all funds from my account. I was told they don’t have to give me a reason. They not only verified my account and allowed me to deposit with no issue but as soon as I could withdraw, they blocked my account. This withdrawal was for £100 only. I’d deposited 200£ that morning!!
Absolute scam of a company.
Public
Public
5 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. In order to better understand your situation and assist you effectively, could you please provide more information by answering the following questions:
- What types of games did you play at this casino?
- Have you received any written communication from the casino regarding the blocking of your account? If so, kindly forward it to me at [email protected].
- Have you made any successful withdrawals from this casino before?
- Did you accumulate your winnings with or without a bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Veronika
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