MyStake Casino - Player's account has been blocked.

Made a mystake account on 4th April 2022, deposited £750 and placed some football bets for games the next day. These bets won +£861, then placed some more bets on the 5th for games on the 6th, some of these won and some lost, resulting in overall profit of £102. The next day I tried to place some more bets but they were all rejected no matter how small the stake, a few hours later I tried to log in and got the error message "user blocked" I went on live chat and was told my account was under investigation, which could last 6 months and I cannot access my account or the funds. I asked what they would like to know, I'm happy to answer any questions but they refused. I sent in photos of my debit card and was told account is fully verified. I'm happy to send proof of address etc but would like to know what is going on.

Dear 98joscro,

After reading your complaint we’ve realized that this complaint is sports betting related, but please correct me if I am wrong. As you might know, our forum Casino.guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue. Please, do not hesitate to let me know if there is anything else I could help you with.

Thank you very much for your understanding.

Best regards,

Kristina

Dear 98joscro,

We are extending the timer by 7 days. If there is anything else we could help you with, let us know, otherwise, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions.