The player from Germany faced account closure due to accusations of having a duplicate account, which he denies. He seeks assistance in retrieving his withheld funds.
MyLuck Casino - Player’s account has been closed.
Opened
Current status
Waiting for Casino Guru to reply
0d 18h 10m 22s
MyLuck Casino
Safety Index:Below averageCase summary
Discussion
Public
Public
1 week ago
Translation
Hello, I need your help. My account at the casino mentioned above has been closed and my money has been withheld. I'm being accused of having a duplicate account, which isn't true. Please help me get my money back. Thank you.
Automatic translation:
Public
Public
1 week ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 week ago
Dear Player,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
Could you please advise if you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Attila
