MyChance Casino - Player’s account has been closed.

Even though my account was blocked, I was still able to deposit money and gamble it away. I have clearly explained that I am a gambling addict and have a problem. My account is now closed, and I can no longer log in, which is good. However, I would like to have my deposits refunded to my bank account.

Hello b796whpb78,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MyChance Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? When exactly did you request for the self-exclusion for the first time? Can you please forward the evidence of the request to nikolas.b@casino.guru? Were you able to reopen the old account or you did open a new one?

Looking forward to your answer.

Regards,

Nick

Hello!

Opened the account with them yesterday, requested self-exclusion in March earlier this year. I can't get into the account anymore but it's blocked so can't see any further information.

Got a response from them that they regret what happened but that they will not refund anything even though they knew about my gambling addiction.

Hello b796whpb78,

So it is a new account? How did you request the exclusion? Can you please forward the request you sent them to nikolas.b@casino.guru.

Hello!

Yes, with them the account was new but previously blocked at their sister casino and basically all Curacao casinos because of my gambling addiction. It closed the account when I again brought up my gambling addiction. See below conversation.

Zendesk

On August 26, 2024 at 3:07:32 PM UTC, thereses******@hotmail.com wrote:

Hello! I would like my transfers I made to you today to be returned to my Revolut bank account. I have a gambling addiction and have banned myself from your sister site and pretty much all online casinos. So my deposits today would not really be possible. I have also contacted revolut for a refund, where I used my card.

Thank you for your understanding!

Therese S*****

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Submitted from: https://www.mychance3.com/en-SE/casino?side-nav=me

Didn't get a response after that, but they closed the account after that.

You are welcome to make my email address private in previous posts, thank you.

Hello b796whpb78,

If you were excluded in a sister casino it does not mean that you are excluded in all of their sister casinos. If you never did request an exclusion directly from MyChance, they are not obligate to refund anything.

As they did close your account, all is done that could be done from their side.

Is there anything else we could assist you with?

Okay. No, thanks. You are welcome to delete this conversation as my name is clearly visible.

Thanks

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.