HomeComplaintsMyBet Casino - Player’s account has been closed and funds confiscated.

MyBet Casino - Player’s account has been closed and funds confiscated.

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Current status

Waiting for Casino Guru to reply

6d 21h 22m 57s

MyBet Casino
Safety Index:Fresh casino

Case summary

The player from Tunisia faces issues withdrawing his funds from Mybet after successfully completing identity verification. Despite fulfilling the rollover requirement and providing proof of residence multiple times, his withdrawal requests are rejected. He requested account closure, but the casino confiscated his funds, citing fraud.

Public
Public
12 hours ago

Casino mybet refused to let me withdraw money.

First I deposited 10 usdt=10usd played with it and did the requirements rollover 1x. Then tried to withdraw they asked me to verify my identity using Veriff third party did that and successfully succeed. Then they kept refusing to let me withdraw and kept asking for proof of residence which I provided utility bills and got rejected 6 times. As last solution I asked for account closure and funds withdrawal immediately. They closed the account and confiscated my funds saying it is a fraud by TCs. Be careful where you play guys.

Public
Public
6 hours ago

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Public
Public
6 hours ago

Dear Luffy444,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

  • Did you lose access to your account upon your request?
  • Could you please forward your entire correspondence with the casino? You can reach me via email at [email protected], or you can post screenshots here.

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

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Waiting for approval
2 hours ago
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

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