MYBC.game Casino - Player’s withdrawal has been rejected.

I requested a withdrawal after winning at this casino, but my withdrawal was rejected without any explanation.

I don’t understand why this happened. I played fairly, won the money, and now I just want to withdraw my winnings.

Why was my withdrawal rejected? I’ve been waiting for my money, and this situation is really frustrating. I contacted customer support, and they told me they would check the issue for me. But after that, I never received any response or update. I’m still waiting, and nobody has explained what’s going on.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear April_88,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• What happened after the withdrawal was rejected? Did the casino confiscate your winnings, or were they returned to your casino account?
• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina