Mwin8 Casino - Player's account has been closed and winnings confiscated.

I deposited 1000 to get free 388. and the turnover was only 6. I decided to try my luck and try to play. But after reaching turnover i have faced problem with the withdrawal. I have remaining 1500+ inside the account. And they used a reason saying their risk department will randomly select few people to verify their withdrawal. and asked me for my bank account, Identification card and Bank Statement.

After few days, they said the department has not yet updated the relevant information, its been 5 months now. And last i checked i cant login to the website anymore. But they said, they have seized my winnings, and i requested for my initial deposit back and they said they still checking until this day.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Had you completed verification before you lost access to the account?
• Were your winnings accumulated while a bonus was active, or without an active bonus?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Karla M.