The player from Mexico believes she has been scammed by the casino, as they continually prevent her from withdrawing her winnings, despite her attempts to get her money back.
MVIP77 Casino - Player’s withdrawal is delayed by the casino.
Opened
Current status
Waiting for player to reply
6d 8h 5m 4s
MVIP77 Casino
Safety Index:Very lowCase summary
Discussion
Public
Public
2 days ago
Translation
It's a scam, they just kept giving me the runaround and never let me withdraw my money. I want my money back, I lost money, I invested in their garbage.
Automatic translation:
Public
Public
15 hours ago
Important notice:
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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
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Public
Public
15 hours ago
Hello,
Thank you very much for submitting your complaint. I completely understand how frustrating this must feel. However, I would also like to kindly remind you to remain patient during this process and to avoid gambling with any available funds in your account - if the balance is lost through gameplay, we may no longer be able to assist you.
To better understand your current situation, could you please confirm the following details?
- Could you please specify how many days ago was your withdrawal requested?
- Was your account, including the payment method, successfully verified?
- Could you please clarify whether you have played through all of your available funds, or if there still are any pending withdrawals?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you.
Thank you in advance.
Best regards,
Attila
