The player from Germany has been waiting for a withdrawal from Mr.Bet since March 30, 2026, encountering issues due to their use of a virtual credit card from Klarna. The casino requests proof of the credit card that cannot be provided, leading to repeated rejections of submitted documents and no resolution to the withdrawal process.
MrXbet Casino - Player’s withdrawal has been delayed.
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Current status
Waiting for player to reply
6d 22h 30m 56s
MrXbet Casino
Safety Index:Below averageCase summary
Discussion
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18 hours ago
Translation
Good day,
I've been waiting for a withdrawal from Mr.Bet since March 30, 2026. I made my deposit using a virtual credit card from Klarna, which seems to have been a big mistake. They requested physical proof of the credit card, which isn't possible with a digital card, and I informed the casino of this. All my documents, such as transaction receipts or bank statements, were rejected on the grounds that the documents only show the cardholder's name and not the card number. Klarna can't issue such a document. I specifically asked the casino about alternatives, and they allowed me to take a picture of the data from the app with a second phone. I did this, but it was rejected again because it violates their standards, even though they had suggested it as a possible solution beforehand. I honestly don't know what to do anymore. Every two days, I'm given the same standard excuses when I try to upload documents/verify my account.
Automatic translation:
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1 hour ago
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1 hour ago
Dear Rick_90,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.
- Have you made any successful withdrawals before?
- What alternative verification documents have you attempted to upload, if any?
- Have you kept a record of all correspondence with the casino regarding this issue?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Petra
