The player from Slovenia requested a withdrawal of 350€ via crypto a month ago but has not received it yet. Despite being fully verified, he receives daily excuses from customer support and feels the casino may be a scam.
MrWest Casino - Player's withdrawal request has been delayed.
Opened
Current status
Waiting for Casino Guru to reply
4d 18h 6m 55s
MrWest Casino
Safety Index:Below averageCase summary
Discussion
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3 days ago
Hello, i have requested withdraw of 350€ via crypto as this is the only option casino offers me to withdraw ( i deposited with visa).i am fully verified. It was on 17.3.2026. since then i get a new excuse every day in the chat and ignore from support. I think its a scam casino
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2 days ago
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2 days ago
Dear Ursus80,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.
- Have you made any successful withdrawals before?
- Could you let us know when you made your last successful withdrawal and how long it took to be processed?
- Have you accumulated your winnings with or without an active bonus?
- Do I understand correctly that your KYC verification was completed?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Jean
