MrWest Casino - Player’s account verification is delayed.

Hello. The casino does not accept a driver's license to verify an account even though it says so on their website. They require a passport or ID card. I have sent the casino an email and a screenshot where it says that a driver's license is acceptable. I don't understand.....

I will also send you the same picture and a screenshot of the email sent by the casino. Regards, Mika ****.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MrWest Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please confirm that you provided your passport or ID card to the casino for verification after it was requested?
• Have you provided a bank statement to the casino as well? With what result?
• When was the last time you were in contact with the casino regarding the verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas