MrWest Casino - Player believes that their withdrawal has been delayed.

I wagered my bonus won £320 accounts fully verified on same day have contacted them live chat 4 times to be told they have no way of contacting the financial team that I have to wait for the status to change to successfull . Absolutely no help at all I have downloaded chat transcripts also because every time I spoke to someone on live chat they told me different things.

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Dear Coopersmaw,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I have already been verified fully as advised by the team on live chat also I received email to confirm that my account has been verified fully I was advised by 3 different people that it would be within 5 days then 7 days . I just want my withdrawal processed now as I feel I have been patient and very fair in the way I have approached them and also when I felt that the staff were being rude and unhelpful

Dear Coopersmaw,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Coopersmaw,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello Joannah and Karla,

Thank you for reaching out.

I have reviewed the account in question and can confirm that the withdrawal request for GBP 320 has already been successfully processed. According to our records, the payment was completed on February 27, 2026.

If the funds are not yet visible on your end, please note that depending on the payment method and your financial institution, it may take additional time for the transaction to appear in your account statement.

Should you require any further clarification or assistance, please do not hesitate to contact us and we will be happy to help.

Kind regards,

Eva Stone

Head of Customer Experience

Based on the developments, it seems that the issue may already be resolved. However, since the complaint was submitted by the player, we believe it’s only right to mark it as resolved only after we receive their confirmation.

Without that confirmation, we’re closing the case as rejected for now.

If the player returns with an update or still needs assistance, they can reopen the complaint at any time — and we’ll be ready to help.

Karla M.