The player from Greece faced ongoing issues with his withdrawal requests, with previous attempts being canceled and no clear explanation provided by customer support. His latest withdrawal request was currently under review and had not been processed yet. The Complaints Team was unable to proceed with further investigation due to a lack of response from the player, resulting in the closure of the complaint for the moment. The player retained the option to reopen the complaint in the future if he chose to resume communication.
MrPunter Casino - Player's withdrawal requests are delayed.
Closed
Our verdict
Player stopped responding
Amount: €500
MrPunter Casino
Safety Index:HighCase summary
Discussion
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4 months ago
Hello,
I’ve been having ongoing issues with my withdrawal requests on the platform. My previous withdrawal attempts were cancelled, and I still haven’t received any clear explanation from customer support despite several messages.
I recently made another withdrawal request, but it is still under review and hasn’t been approved or processed yet. I would really appreciate your assistance in resolving this matter as soon as possible.
Thank you for your time and help.
Best regards,
Georgios K******
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4 months ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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4 months ago
Dear GeorgeKapen,
Thank you very much for submitting your complaint. I’m sorry to hear about the issues you’ve been experiencing with your withdrawal requests.
To better understand your situation and contact the casino effectively, could you please clarify the following details?
- Did the casino provide any specific reason for cancelling your earlier withdrawal requests?
- Were the winnings you’re trying to withdraw accumulated with or without an active bonus?
- Has your account been verified previously, or is it still awaiting verification?
If you have any relevant communication with the casino (such as emails, chat transcripts, or screenshots), please forward them to petronela.k@casino.guru so we can review them and include them in the case.
Your cooperation in providing these details will help us investigate and work towards a resolution.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
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3 months ago
Dear GeorgeKapen,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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3 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Petronela
Casino.Guru
