MrPunter Casino - Player’s withdrawal request is delayed.

I am now on day 7 of my withdrawal request, I have been told on 4 different occasions that it has been made a priority. This clearly isn't the case. The agents on chat continue to give me the same copy and paste messages, with no actual facts or update. My vip managers are ignoring my emails. I find this to be completely unfair for any player. I would not recommend this site to anyone, in fact I would tell then to stay as far away as possible. Please help me with this.

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Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Attila