MrPunter Casino - Player’s withdrawal is delayed and reversed.

I’ve been trying for a week to get my winnings out. They keep going on about it being delayed due to a high level of requests the. My withdrawal got reversed saying my bank declined it but that’s ****. It’s the same story I’ve read about that a lot of people go through

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Were you able to request a new payout of your winnings?
• Have you used the same method for the deposit and the payout?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas