MrPunter Casino - Player's withdrawal has been delayed.

The casino Mr Punter has not credited the amount of 1500€ for ten days now. Every day they lie with a copy-paste message. After ten days, they are now telling me to send an email to which they never respond.

Dear Maestros,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MrPunter Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please clarify what the 1500€ represents? Is it the payout of your winnings?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus?
• Could you please share a screenshot as evidence to support your complaint?  

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

It's from slot machines. It's not from bonuses. It's from real money. You mean I have a screenshot. And not one. A lot. I've talked to my lawyer. If the money doesn't come in in a day, I'll file a complaint. There are three withdrawals since 22/1 and a balance in my account of 700.

They keep writing to me after ten days they haven't given me the money and now they have blocked my chat. They are liars. I will contact my lawyer.

They still won't give me the money and now they're blocking my conversation. They're liars and scammers. I'll contact my lawyer.

Since 22/1 I'm waiting for three withdrawals and all three are still under review, it says. They're thieves.

Dear Maestros,

Could you please share with me your communication with the casino regarding your payout requests? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

They owe me €645 and I can't log into my account. They have the chat turned off and they never respond to emails.

Please share evidence of your last interaction with casino support and a screenshot of your blocked chat and account.

Did the casino justify your account closure in any way?

My email is tomas@casino.guru

Dear Maestros,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.