The player from Latvia had been waiting for a withdrawal of 189 euros for two weeks, since September 14, with no response from the casino. The issue was resolved, and the player marked the complaint as resolved in the system. We confirmed the resolution and expressed appreciation for the player's cooperation. The player was encouraged to reach out for any future issues with the casino.
MrPunter Casino - Player's withdrawal has been delayed.
Resolved
Our verdict
Case closed
Amount: €189
MrPunter Casino
Safety Index:HighCase summary
Discussion
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3 months ago
Hello , mr punter is delaying my withdrawal since 14.09 of September 189 euro , help casino guru.
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3 months ago
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Dear Shamejs25,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with MrPunter Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Katarina
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3 months ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Shamejs25,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Katarina
