MrPunter Casino - Player's withdrawal has been cancelled and account blocked.

I am submitting this complaint regarding my experience with Mr. Panther Casino, a casino that currently enjoys a positive reputation and rating on Casino Guru.

As a player from Switzerland, I decided to test the casino specifically because of the strong review and reputation presented on Casino Guru. I registered an account, completed a deposit using my own funds, and played exclusively with real money. I did not claim or use any bonus, promotion, or special offer that could potentially create disputes regarding wagering requirements or bonus terms.

After finishing my gameplay, I submitted a withdrawal request. Instead of receiving my funds within a reasonable timeframe, I waited approximately two weeks without any meaningful update. Eventually, I received an email informing me that my withdrawal had been cancelled.

Since then, the situation has become even more concerning. I am no longer able to access my account, my emails remain unanswered, and every attempt to obtain assistance has failed. The customer support available on the casino website has been completely ineffective and unable to provide any useful information regarding my funds or account status.

At this point, I am left with no explanation regarding:

* Why my withdrawal was cancelled.

* Why I can no longer access my account.

* Why my communications are being ignored.

* When, or if, I will receive my money.

What makes this situation particularly disappointing is that I chose Mr. Panther Casino largely because of the confidence created by its favorable Casino Guru review. Players rely on independent review platforms to identify trustworthy operators. When a casino with a strong reputation behaves in this manner, it raises serious concerns about whether the published rating accurately reflects the actual player experience.

I respectfully request that Casino Guru investigate this matter and contact Mr. Panther Casino on my behalf. I also hope that this case will be taken seriously, as unresolved situations involving cancelled withdrawals, blocked account access, and complete lack of communication directly affect player trust in both the casino and the review systems that recommend it.

I am prepared to provide deposit confirmations, withdrawal records, email correspondence, and any additional evidence necessary to support my complaint.

Thank you for your attention to this matter.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Have you received any explanation from the casino as to why your account was blocked?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila