MrPunter Casino - Player’s winnings haven’t been received yet.

Constant reassurance it will be paid, their are delays etc.

Still have £16,500 sat in my account. Can't withdraw anymore until the three £500s are approved and processed.

I won a Jackpot, they don't seem to want to pay it. Says max 3 workings days, we are now 8 working days later and nothing has been done with those withdrawels. It's £500 max per 24 hours, upto 3 active withdrawels at any one time. So I cant even withdraw anymore until they're processed.

Dear georgeboy,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear georgeboy,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hi, still nothing. Ive emailed their support to still be told the same.

Now £22,000 sat there, £1500 on withdrawel.

My account is all verified as I've done that previously.

Thanks

Thank you for the screenshots. To better understand your situation, could you please clarify the following:

• Have you made any successful withdrawals from this casino in the past?
• Have you completed the full KYC verification process?
• Which game did you play when you won the jackpot?

Dear georgeboy,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.