MrPunter Casino - Player's winnings are delayed at the casino.

good evening I have a problem with the MR PUNTER casino after more than 2000 euros lost in deposits I finally managed to make a big win on a slot machine now I have three withdrawals pending from February 7 of 800 800 800 (vip level 3) remaining balance 1800 euros in chat they say they are doing everything possible to approve the withdrawals but I think they just don't want to pay my winnings in fact they continue to offer me bonuses on deposits I can attach screenshots of deposits withdrawals and games winning history

Dear dom580,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

good evening the account does not require a kyc verification and in any case this casino does not have a license apparently and has a very low reputation on trustpilot many people who have not been paid I will wait 14 days and I will keep you updated thanks for the support

Hi dom580,

Thank you for your response. I’ll check back with you at the end of the following week to see if there are any updates on your withdrawal. In the meantime, please keep me informed of any new developments, such as communication from the casino or any changes to your withdrawal status.

I appreciate your patience, and I hope the issue gets resolved soon!

Good evening

yes I will keep you updated hoping that everything will be resolved

good evening there is an update

Today, of the three pending withdrawals, two have been processed. I received

withdrawal of 7-8 February 800+800 euros

I will update you hoping to be able to withdraw all my winnings

Hi,

Thank you for the update. I'm glad to hear that two of your withdrawals have been processed successfully. Please keep me posted on the status of the remaining withdrawal. I hope everything continues to go smoothly, and you'll be able to withdraw all your winnings.

Good morning this morning I received two more withdrawals of 800 euros, the last 1000 remain to withdraw, thank you very much for your support, I will keep you updated

good evening, thank you for your support, I update you that Mrpunter casino has paid all my winnings

everything went well

Dear dom580,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot (link here). An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Petronela

Casino.Guru