MrPunter Casino - Player's self-exclusion request is ignored.

I have tried to self exclude from this site many times. All to no success I have spent well over £4010 from the time I have asked to self exclude and they keep offering me cash. I told them I can’t keep doing what I am doing, ie spending all my wages every month but they keep my account open. I need help closing and for them to return my money as I’m in a lot of trouble now. About to lose my flat etc.

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Dear Geolaw333,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).

Could you please forward me the account closure requests you sent to the casino, along with the casino's responses? You can send them to me at veronika.f@casino.guru.

Thank you in advance for your cooperation.

Best regards,

Veronika