MrPunter Casino - Player's refund request is delayed.

Hi there

i closed my account awhile ago at MrPunter Casino as I have a gambling problem. It was re opened and I lost $812. I contacted the casino about this and they agreed that it shouldn’t have been reopened and offered a refund of the full $812. I sent in all my information to them a few weeks ago and have not received the refund or heard back from them even after my follow up emails. I contacted live support and they said that they were on to it but now it’s been even longer and still am not hearing from them.

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Dear Yeahryn,

Thank you very much for submitting your complaint.

To help me better understand your case, could you please answer the following questions?

• When exactly did you request the refund from the casino?
• Can you provide details about the communication you had with the casino, including any confirmation emails or messages?
• Have you received any communication from them since your last follow-up, or is it still silence on their end?
• Do you have any reference for your refund request or interactions with their support?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Yeahryn,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla