MrPunter Casino - Player's refund request is delayed.

Hi there

i closed my account awhile ago at MrPunter Casino as I have a gambling problem. It was re opened and I lost $812. I contacted the casino about this and they agreed that it shouldn’t have been reopened and offered a refund of the full $812. I sent in all my information to them a few weeks ago and have not received the refund or heard back from them even after my follow up emails. I contacted live support and they said that they were on to it but now it’s been even longer and still am not hearing from them.

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Dear Yeahryn,

Thank you very much for submitting your complaint.

To help me better understand your case, could you please answer the following questions?

• When exactly did you request the refund from the casino?
• Can you provide details about the communication you had with the casino, including any confirmation emails or messages?
• Have you received any communication from them since your last follow-up, or is it still silence on their end?
• Do you have any reference for your refund request or interactions with their support?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.