MrPunter Casino - Player's account is under review and funds are delayed.

They suspended my account in november 2025 so when i tried logging in i got the message "Account under review".

I got no explanation but told it would be closed. I then asked them to withdraw my remaining funds to my previously used payment method (Mifinity)

I received an email 21/11/2025 stating that to finish the verification om my account they needed the following documents

·       ID + selfie (Onfido)

·       Selfie med ID (AOS)

·       Proof of Ownership (POO)

·       Transactions for MiFinity for the period 18.07 – 18.08

I sent them all the request documents the same day.

For some reason they needed me to resend it so i did both 13/01/2026 & 14/01/2026 before i did so again now the 13/03/2026

I also sent in a formal complaint 02/02/2026 without ever hearing from them (even though i contacted support numerous times)

I have after that been in contact with support on live chat the following dates ( i have saved all the conversations). All they ever tell me is to be patient.

15/03/2026 – With Dave

25/03/2026 – With Isa

01/04/2026 – With Slofia and Susanne

08/04/2026 – With Damon

16/04/2026 – With Emanuela

  I have now sent them an email stating again that i want my remaining funds withdrawn to my bank account (along with all my banking info)

Would appreciate if you guys are able to help out

Best regards Dag

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Do I understand correctly that you have kr28353 (dispute value) in your casino account?
• Were your winnings accumulated while a bonus was active, or without an active bonus?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina