MrPunter Casino - Player’s account has been reactivated in error.

This casino sent me a message to reopen my account and entice me to play via text message. When I asked for my deposits to be returned, I received a response that the account had been accidentally reactivated but they refused to return my deposits. I would like to ask for help here. So I am a gambling addict and therefore I should no longer be able to play on this site.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the issue you're experiencing. Please allow me to ask you a few questions to clarify the situation.

• When exactly did you self-exclude from this casino? Please forward me your original self-exclusion request, along with the casino's confirmation that your account was closed, to veronika.f@casino.guru. Kindly also include your most recent communication with the casino regarding the reopening of your account and your refund request.
• Did you have to complete any questionnaire or undergo any additional process before your account could be reopened, or was the account reopened automatically by the casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply and cooperation.

Best regards,

Veronika