The player from Italy won from playing slots but his casino account was subsequently blocked, preventing him from accessing it and withdrawing his winnings.
MrPunter Casino - Player's account has been blocked.
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Waiting for Casino Guru to reply
4d 1h 15m 32s
MrPunter Casino
Safety Index:HighCase summary
Discussion
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4 days ago
Translation
Good morning, I won some slots and after a few days my casino account was blocked and I can no longer access it to withdraw my funds.
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3 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 days ago
Dear Sasaplay97,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Did you pass the verification before you lost access to the account?
- Did you accumulate your winnings with or without an active bonus?
- Can you please provide information when the account was registered and when was it blocked?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Jean
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3 days ago
TranslationGood morning, I have never been asked to verify my account and most of my winnings come from real money. I signed up around the end of December or beginning of January, and my account was blocked in the first week of February.
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