MrPunter Casino - Player's account access is restricted.

I have been waiting over a month for a couple of withdrawals from Mrpunter. Last week I submitted documents for verification. It said it would take 24hrs to verify and now it's been longer than a week. Now when I try to log in it says my password is incorrect. When I choose to send a password reset to my email, nothing is sent! When I contacted support they said they don't have an account with my email?

I have over 68 000 dollars with this casino with screenshots to prove and now I do not have access to the casino. Are you able to kindly help?

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Dear armwrestler316,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Do I understand correctly that you no longer have access to your account? If so, has the casino indicated any reasons for closing your account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila