MrPunter Casino - Player claims that payment has been delayed.

Constantly when I play while depositing money everything always works perfectly when it comes time to withdraw everything gets stuck..

Specifically, because in the past the withdrawal amounts were small, I canceled the withdrawals this time, but I will not do so!!

It's not possible when you play once to not get paid because what's the point of playing? Of course, in automated messages, they are the first to always check the account, while payments are always made only from there!!!

shame

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Dear Ilias123,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

No, the ascension never progresses to a stage.

I'd like to send you a photo so you can understand.

always stays under review

I had applied again on the 26th of the previous month, and the application had remained the same.

I went to talk to the live chat even though I know the answer hahaha...

and finally they blocked me

Can you tell me what else I can do? I'm also sending you the email I sent to them this morning. Please come in and help me.

I am also sending the message I received from them.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Ilias123,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila