MrJones Casino - Player’s withdrawal is delayed and canceled multiple times.

I am trying to withdrawal £100 (which for one thing is the lowest amount they accept for withdrawal which is a bit shady to start with)

every deposit has a wagering requirement of 3x as well which is also very shady (deposit £20 you have to spend £60 before you can withdraw). Anyway I have done all that, i deposited via Apple Pay, then when going to withdrawal i have to wait 3 days for it to get canceled with no explanation, so after repeatedly going on the help chat the withdrawal I made to card didn’t match, I have no option to withdrawal via Apple Pay and I also went on the chat prior to them canceling it which they also told me wouldn’t be a problem, after more days and back and forth on the chat they eventually tell me they will accept bank transfer for withdrawal, so I do that, wait another 5 days, which then eventually gets canceled, I continue on the chat back and forth to which they say I did not provide my sort code or account number for bank transfer, there were no options to do so, the only boxes were BIC and iban. They then tell me cancel the withdrawal as they’ve updated their system, which I did and the account and sort code boxes were there now, now it is just sat in pending are they are telling me it will be another 48 hours before they even look at it again. I am beginning to believe they will not pay out.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please send me a screenshot of your transaction history showing your current withdrawal requests?
• Have you completed the full KYC verification process at this casino?
• Have you used any other payment methods to deposit funds into this casino besides Apple Pay?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear inf3rnocbv,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

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Thank you in advance for your time and feedback.

Best regards,

Veronika