MrJones Casino - Player’s withdrawal is delayed and account is reported as inactive.

Below is my email I sent to the casino. You can use this as my complaint.

I wish to make a complaint regarding being unable to make a withdrawal. You have all my documents. You are telling me my account is not even active? But you send me promotions via email, give me £15 bonus, and let me deposit, but you say my account is not active? Nice try. Along with my complaint I want a subject access request. I want all data which includes all emails sent, all chats, all deposits, all game's played, I want everything. Fail to provide me with this information within 28 days? I will report you to the information commissioners office. I will be contacting the gambling commission and casino guru. This is my complaint.

K C.

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Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the problem you’re experiencing. Please allow me to ask a few questions to better understand your situation.

• Have you completed the full KYC verification process or received any response from the casino regarding the documents you uploaded to your profile?
• What types of games have you been playing?
• Are you currently able to request a withdrawal of your £30 balance?
• Have you finished wagering the bonus you received via email?
• When was the last time you communicated with the casino’s customer support?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello. Thank you for your reply. I ended up using my balance and asked for my account to be closed after they have dealt with my complaint? Thank you anyway.

K C.

Can you please now post my review not the issue is resolved? Thank you.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear kchoudhury78,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika