MrJones Casino - Player's deposit is delayed and unresolved.

Nasty site wish i never joined been months now spoke with manager by email and hes saying they never received it my bank has told me they sent the money two mrjonescasino mafia stolen funds of 80 pounds by bank transfer is so unjist they need closing down its beyond greed theft sickos at best there sjould be a fine or a prison term for whose responsible its a joke

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Could you please forward me the following documents?

• deposit receipt
• screenshot of your transaction history in your casino account
• communication with your payment provider
• communication with the casino customer support
• bank statement starting from the date you made the transaction that has not been credited to your casino account until today

Have you made any successful deposits into this casino before?

My email address is [email protected].

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Dear Watkil01,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.