The player from Turkey is filing a complaint against MrGamb for the unlawful confiscation of their winnings totaling 110,000 TRY, despite receiving confirmation of a 1x wagering requirement. After meeting the operator's changed requirements, the player finds their balance confiscated and claims unresponsiveness from the operator regarding this issue.
MrGamb Casino - Player's winnings have been confiscated.
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MrGamb Casino
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1 week ago
I am filing a complaint against MrGamb for the unlawful confiscation of my winnings totaling 110,000 TRY. Before I started playing, I received explicit confirmation from an official representative (Melis) that a 1x wagering requirement was sufficient for withdrawal.
However, after generating winnings, the operator retrospectively changed the requirements. Even after completing their forced 3x wagering with a strategic Roulette play, the operator confiscated my entire balance. They falsely labeled my play as "guaranteed profit." Furthermore, their license is currently INVALID, and they have stopped responding to official emails. I have attached all screenshots as evidence.
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3 days ago
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3 days ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about the situation you’re facing regarding your winnings at the casino.
To better understand the circumstances surrounding the accusations of breaching the Fair Play Policy, could you kindly provide more information on the following points:
- Can you recall any specific actions or events that might have triggered the casino's accusation? For example, were there any unusual patterns in your gameplay or any technical issues that occurred while you were completed the wagering?
- Could you please confirm whether you currently still have access to your account?
- Have you utilized any bonuses at MrGamb Casino?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Attila
