MrBen Casino - Player's deposit is delayed.

Hello, first of all, the casino I'm having trouble with is called Mr Bet; I couldn't find it in the selection. I deposited money there two days ago via instant bank transfer, and the money was debited immediately. To this day, I haven't received the money in my player account, even though I sent them a screenshot of the deposit confirmation yesterday.

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Dear Janek123,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has not been credited to your casino account, I recommend contacting your payment provider so they can investigate. Please note that this can be a complex process and may take approximately one month. In these cases, the casino is usually unable to act while the payment provider investigates.

I apologize that we cannot be of more assistance at this time. I will leave this complaint open for one month and would appreciate it if you could keep us updated on any progress. Thank you for your understanding.

Karla M.

Dear Janek123,

Could you please let me know if there have been any updates regarding your missing deposit since our last communication?

Thank you in advance for your reply.

Karla M.

Dear Janek123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru