MrBen Casino - Player's deposit is delayed.

Hello, first of all, the casino I'm having trouble with is called Mr Bet; I couldn't find it in the selection. I deposited money there two days ago via instant bank transfer, and the money was debited immediately. To this day, I haven't received the money in my player account, even though I sent them a screenshot of the deposit confirmation yesterday.

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Dear Janek123,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has not been credited to your casino account, I recommend contacting your payment provider so they can investigate. Please note that this can be a complex process and may take approximately one month. In these cases, the casino is usually unable to act while the payment provider investigates.

I apologize that we cannot be of more assistance at this time. I will leave this complaint open for one month and would appreciate it if you could keep us updated on any progress. Thank you for your understanding.

Karla M.