Mr Fortune Casino - Player’s winnings were forfeited due to a max bet breach.

Response time is RIDICULOUS, COMMUNICATION NEAR IMPOSSIBLE. never replied to several emails and live chat request.

Accused me of betting over 10% of some bonus . I believe I made a standard deposit and applied no bonus to the deposit

Dear Tishannon,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem.

Could you please send me the screenshot of your bonus history?

Have you activated any free spins or a welcome bonus with your first deposit?

Please keep in mind that when you play with a bonus, the maximum bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time. 

However, if you feel like you have been accused mistakenly, feel free to forward me your game history in Excel format. You may request it from the casino and then send it to me at veronika.l@casino.guru. 

If there is any other relevant communication between you and the casino, please send it as well. 

Thank you in advance for your reply. 

Best regards, 

Veronika

Dear Tishannon,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.