Mr Fortune Casino

Case summary

The player from Brazil is upset after Mr Fortune casino accused him of violating bonus terms and confiscated his winnings of 1500 reais after lengthy verification process. He is seeking assistance and calling for action against the casino. The complaint was closed as the player stopped responding.

Discussion

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rodrigocerniftcu2018

Silver

Brazil

Public

2 years ago

Original

Translation

I am writing this to express my extreme indignation and feeling of being robbed.

The so-called "casino", Mr Fortune, is a SCAM!! THIEF!! I have never regretted anything so much as my experience with this awful site.

I hit the bonus, meeting all the requirements, and accumulated a total of 1500 reais for withdrawal. After an eternity spent verifying, I received an email stating that I had violated the bonus terms and that my money (earned honestly) would be taken from me. In other words, this THIEF casino ROBBED ME!!

I would greatly like to find a way to sue, so that this casino, Mr Fortune, and others of the same ilk, like bcasino, boocasino, etc., could be permanently banned for their theft. I'm not the first one they've swindled and I won't be the last—unless action is taken.

Automatic translation:

Public

Nikolas

PR Assistant

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2 years ago

Hello rodrigocerniftcu2018,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mr Fortune Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? What bonus did you exactly use and get from the casino? When was the last time you spoke to the casino and what was it about?

Based on the screenshot provided, it seems like you bet over the maximum allowed limit. Please let me know the amount of bonus you received and forward your betting history to nikolas.b@casino.guru.

Looking forward to your answer.

Regards,

Nick

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Nikolas

PR Assistant

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2 years ago

Dear rodrigocerniftcu2018,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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Nikolas

PR Assistant

Public

2 years ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

Edited by a Casino Guru admin

Mr Fortune Casino - Player’s winnings confiscated due to alleged bonus term violation.

Player stopped responding

Amount: 1,500 R$

Case summary